Help Center

How can we help you?

Find answers to common questions, guides, and support resources.

Getting Started

  • How to connect your wallet
  • Choosing the right package
  • Making your first investment

Account & Security

  • Two-factor authentication
  • Wallet security best practices
  • Reporting suspicious activity

Earnings & Withdrawals

  • How ROI is calculated
  • Withdrawal process & timelines
  • TCC Token claim guide

Referrals

  • Sharing your referral link
  • Stage income explained
  • Referral reward tracking

Frequently Asked Questions

What is TrustChain?

TrustChain is a next-generation decentralized investment platform that lets you grow your digital assets through smart yield optimization, cross-chain support, and bank-grade security — all without giving up custody of your funds.

How do I get started?

Connect your Web3 wallet (MetaMask, Trust Wallet, etc.), choose a package tier that matches your investment amount, send USDT on BSC to the deposit address, and submit your transaction hash. Your package activates automatically after on-chain verification.

Which wallets are supported?

Any EVM-compatible wallet works — MetaMask, Trust Wallet, Coinbase Wallet, and more. Make sure you are on the BNB Smart Chain (BSC) network.

What is the minimum investment?

The minimum investment is 100 USDT. Three tiers are available: 100–499 USDT (2× return), 500–999 USDT (2.5× return), and 1000+ USDT (3× return).

How is daily ROI calculated?

You earn 1% of your invested amount every day. ROI accrues continuously and is credited to your income wallet, which you can track in real time on your dashboard.

What is the referral program?

When someone joins using your referral link and purchases a package, you receive 1% of their investment as a referral reward, credited instantly to your income wallet.

How do I withdraw my earnings?

Navigate to the Withdrawal section in your dashboard, enter the amount and your wallet address, and submit a request. Withdrawals are processed by the team within 24–48 hours.

Is my investment safe?

TrustChain uses non-custodial architecture, triple-audited smart contracts, and real-time on-chain monitoring. You always retain ownership of your private keys.

What is TCC Token?

TCC (TrustChain Coin) is the platform's native token. You earn 1 TCC for every 1 USDT invested. TCC tokens can be claimed after a 1-year lock-up period.

How do I contact support?

You can reach our support team via the official Telegram community or by emailing [email protected]. We typically respond within 24 hours.

Still need help?

Our support team is available 24/7 to assist you with any questions.